Shipping policy
Shipping Policy
UK Delivery
Orders are processed within 2–3 business days of being placed. Once your order has been processed, it will be dispatched using the shipping service selected at checkout.
Delivery times vary depending on the shipping service and destination and are in addition to the 2–3 business day processing time.
Occasionally, processing times may be longer due to holidays, annual leave or other circumstances. Any changes to our usual processing times will be clearly stated in the banner on the homepage.
Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where tracking is available.
Delivery times can vary depending on the delivery service used and are outside our control once an order has been dispatched.
International Delivery
We offer international shipping to selected countries. Available destinations, shipping costs and estimated delivery times will be shown at checkout.
International customers are responsible for any customs duties, import taxes, VAT or other charges that may be imposed by the destination country. These charges are not included in the purchase price or shipping cost and may be payable by the customer upon delivery.
Cardiff Rugby Shirts is not responsible for any delays caused by customs or for any additional charges imposed by the destination country’s authorities.
Delivery Delays
While we aim to dispatch orders within our stated shipping period, occasional delays can occur due to postal services, adverse weather, strikes or other circumstances outside our control.
If your order appears to be significantly delayed, please contact us and we will do our best to assist.
Incorrect Delivery Information
Please ensure that your delivery address is correct before completing your order. We cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.
If you need to make a change to your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been dispatched.